respectfully
Cancellation & Conduct Policy
I am happy to note that I rarely have the following issues, as I set the scene when I schedule with clients. At booking I politely discuss my cancellation policy, and send a link to this website page in the booking confirmation text. This work is how I make my living. I reliably sell my time delivering consistent unmatched spa services using and retailing premium products.
Please do not book my services if you are prone to being late or not showing up! Please be outside of my studio at least 5 minutes before your appointment. This will be noted in the booking text, confirming treatment, fees, appointment time, and detailed directions to my spa location. Only schedule a time which you can keep. Leave with too much time as Telluride is unpredictable.
NO ONSITE PARKING. There is a Paid Parking Garage on West Pacific, behind my Colorado Avenue location, and opposite the Wilkinson Library, limited paid street parking is about town, parking meters are slow and take time to complete. Driving in on days with clear easy flowing traffic and no delays, the drive from the HWY 145 Conoco Roundabout is about 10 mins to central Telluride. From there you have to find and pay for parking, then walk to and locate my spa studio. Your travel and walk will be impacted by festival increases in traffic and pedestrians walking into the road. Festival increases in population also impacts the Gondola between Mountain Village and Telluride. Once on the Gondola a typical ride takes 13 mins, you then have to walk another 10 minutes to find my location, before taking the elevator or stairs to find my spa studio. Please do not underestimate your travel and pedestrian time.
DIRECTIONS to Spa. On street utside 100 Colorado Avenue (Main Street,) you will see The Grand & Overland. Enter the breezeway between these businesses (LEFT of Overland) Inside the breezeway take ELEVATOR or stairs through door on the LEFT. There is a business directory board between the Elevator and door to stairs. Inside Elevator hit 2R (not 2)! Inside Lobby walk LEFT from elevator or stairs on the second floor. Pass a small kitchen on LEFT, and glass conference room on RIGHT. In carpeted hallway find 231 on Left. Please do NOT knock. Please complete the Spa Client Form on seat outside.
48 hours notice to cancel - no exceptions!
I DO NOT recognize Telluride time! I respect you by keeping to my daily client schedule, I do not keep clients waiting, and I expect you to show up 5 minutes ahead of your scheduled time with me. Otherwise, I do, and will cancel your appointment if you are late. Your lateness will cause issues in my schedule. Your credit card will be charged for the cost of the treatment. I do not add gratuity in these instances. If you dispute this payment with your credit card. I respond firmly providing our text communication and I will not make appointments with you going forward, until the missed treatment and processing fees for settling card disputes are settled.
In the event that there is an unforeseen delay in my schedule, I will have notified you ahead to give you the opportunity to cancel and/or reschedule without fees. You will not be compensated for these changes.
SOLO PRACTITIONER SPA - NO RECEPTION SERVICES or GUEST WAITING AREA If you arrive with companions, children, pets, and you are not able to attend independently without the former, your schedule will be cancelled at full fee.
UNDER 21 YEARS OF AGE I do not offer services to young adults and children under the age of 21 without the presence of their biological female parent or guardian.
PRONOUNS As a trained and certified Electroligyst I am also experienced with adult gender reassignment clients. As such I have honored pronouns long before it was a thing. In all other instances it is important for you to advise me of your preferences as I sincerely want to make everyone comfortable and welcome.
GRATUITY Even though I own this business, please understand that gratuity is an aspect of the blue collar industry income. If you chose not to add a gratuity, I will remain grateful that you chose to try my services, but I will not schedule you again, as your 'no gratuity' decision implied you were unhappy with your experience. I use a local hair salon, I pay full price and pay 20% gratuity, I value my spot with a top stylist!
LOCALS DISCOUNT During nearly 20 years as a Telluride local I have heard, 'do you offer locals discount' and 'what do I do about gratuity when it's the owner'? I do not offer locals discount, equally my suppliers do not offer remote area premium overheads discount. I personally use local businesses, I do not ask or expect local's discount or not to honor their time and skills with a gratuity.
DISPOSITION I am a British English American citizen. I have over 30+ years experience as a top tier international spa therapist, in my career I have found people appreciate and enjoy their time with me. I am clear, caring, direct and sincere, please do not mistake this for weakness. If you are rude or threatening, your treatment will stop, you will be told why, and charged for an increment of my time/the treatment, reflecting the time/treatment fee, eg: 20 mins of a 1 hour $295 treatment = $99
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